Cookie Policy

This Cookie Policy explains how Cop&Drop Private Limited, operating the Copdrop marketplace platform ("Copdrop", "we", "us" or "our"), uses cookies, local storage and similar technologies when you access or use our website, mobile experiences, customer marketplace, seller panel, partner panel, administrative interfaces and related services.

This policy should be read together with our Privacy Policy, Terms of Use and other policies made available on the platform.

By selecting your cookie preferences or continuing to use cookies that are strictly necessary for the operation and security of the platform, you acknowledge the practices described in this policy.

Cookies are small text files placed on your browser or device when you visit a website. Cookies allow a website to recognise a browser or device, remember certain information, maintain a secure session and provide features such as login, shopping carts and saved preferences.

Cookies may be placed directly by Copdrop ("first-party cookies") or by service providers whose technology is used on our platform ("third-party cookies").

References to cookies in this policy include cookies and other technologies that perform similar functions.

Browser cookies are small files stored by your web browser. They may remain only while your browser is open or continue to remain for a defined period.

We may use browser local storage or session storage to retain information required for features such as your shopping cart, wishlist, checkout progress, login flow, interface preferences or temporary navigation state.

Local storage generally remains until it is cleared by the user, the browser or the platform. Session storage generally expires when the relevant browser tab or session is closed.

We or our service providers may use software development kits, pixels, tags, server-side event records, device identifiers and related technologies for security, functionality, measurement and performance monitoring.

We use different categories of cookies depending on their purpose. Some cookies are necessary for the platform to function, while others are used only when applicable and permitted.

Essential cookies are required to provide services requested by you or to keep the platform secure. These cookies cannot ordinarily be switched off through our cookie preference controls because the platform may not function correctly without them.

• – Authenticate users and maintain secure login sessions
• – Protect accounts against unauthorised access
• – Maintain shopping cart and checkout state
• – Process requests across different pages
• – Remember cookie and privacy choices
• – Prevent fraud, abuse and security attacks
• – Balance website traffic and maintain platform reliability

Functional cookies allow the platform to remember choices you make and provide a more personalised experience.

• – Remember language, region or display preferences
• – Remember selected sizes, categories or browsing preferences
• – Preserve wishlist, recently viewed or navigation information
• – Remember certain form entries and dashboard settings
• – Provide a consistent experience across visits

Analytics and performance cookies help us understand how users interact with Copdrop, identify technical problems and improve our platform.

• – Measure visits, page views and navigation patterns
• – Understand which platform features are being used
• – Identify pages that load slowly or produce errors
• – Measure platform stability and performance
• – Evaluate improvements to design and functionality
• – Generate aggregated usage reports

Where required, these cookies will be used only after you have provided the relevant consent.

Copdrop may introduce or use advertising, campaign measurement or remarketing technologies where these are disclosed through our cookie preference interface.

Such technologies may help measure whether an advertisement or campaign resulted in a visit or transaction, limit repeated advertisements or provide more relevant marketing. Where consent is legally required, these technologies will not be activated unless you choose to allow them.

The presence of this section does not mean that all such technologies are active on the platform at all times. The cookie preference interface presented to you should identify the categories currently in use.

The following examples explain how cookies and related technologies may support specific Copdrop features.

• – Recognise an authenticated user
• – Maintain a secure session after login
• – Route users to the correct customer, seller, partner or administrative experience
• – Support one-time password, verification and account recovery flows
• – Apply account security controls

• – Remember items added to the shopping cart
• – Associate selected product variants and quantities with the session
• – Preserve checkout progress where technically possible
• – Remember shipping or billing selections during checkout
• – Prevent duplicate or inconsistent checkout requests

• – Remember saved or shortlisted products
• – Preserve selected filters, categories and sorting options
• – Remember interface or navigation choices
• – Support recently viewed products or collections
• – Provide relevant marketplace recommendations where enabled

• – Detect unusual login or transaction activity
• – Prevent automated abuse, spam and malicious requests
• – Apply rate limits and security protections
• – Identify potentially fraudulent sessions or transactions
• – Protect customer, seller and platform information

• – Measure page loading and response times
• – Identify application errors and failed journeys
• – Understand general traffic and feature usage
• – Test whether platform changes improve usability
• – Monitor platform availability and reliability

Certain cookies or similar technologies may be provided by third-party services integrated with Copdrop. Depending on the services currently enabled, these providers may support:

• – Payment processing
• – Website hosting and content delivery
• – Platform analytics and performance monitoring
• – Fraud detection and security
• – Customer support and communication
• – Logistics, delivery and order tracking
• – Email, SMS or notification delivery
• – Embedded content or social media functionality

Third-party providers may process information according to their own privacy and cookie policies. We encourage you to review the policies of the relevant provider before using its service.

We do not control how a third party operates cookies placed entirely through that third party's domain, but we take reasonable steps to work with service providers that maintain appropriate privacy and security standards.

During checkout, our payment service providers may use cookies, device information or similar technologies to securely process payments, authenticate transactions, prevent fraud and comply with legal or financial obligations.

These technologies may be essential to complete a payment. Payment information is processed subject to the terms and privacy practices of the relevant payment provider.

Copdrop does not use browser cookies to store your complete payment card number, card security code, UPI PIN or internet banking password.

Cookies may remain for different periods depending on their purpose:

We aim to retain cookies only for as long as reasonably necessary for the purpose for which they were placed. Security, fraud prevention, legal and transaction records may be retained separately in server systems for longer periods where permitted or required by law.

Where applicable, Copdrop will provide reasonable information and choices concerning non-essential cookies.

When a cookie preference banner or centre is available, you may be asked to accept all cookies, reject non-essential cookies or manage individual cookie categories.

Strictly necessary cookies may remain active because they are required to deliver the platform, maintain security or remember your privacy choices.

You may change or withdraw your consent for non-essential cookies through the cookie preference option made available on the platform.

Withdrawing consent will not affect the lawfulness of processing already carried out before the withdrawal. It may also take a short period for updated preferences to apply across all active sessions.

Most browsers allow you to view, block or delete cookies through browser settings. The exact steps differ by browser and device.

• – Block all cookies
• – Block third-party cookies
• – Delete cookies when the browser closes
• – Delete cookies for a particular website
• – Clear local storage and site data
• – Receive alerts before a cookie is stored

Browser-level controls operate separately from the Copdrop cookie preference interface. Clearing cookies may also clear your saved preference, requiring you to select it again.

You may disable non-essential cookies without losing access to the basic platform. However, disabling or deleting certain cookies or browser storage may cause some features to stop functioning correctly.

• – You may be signed out of your account
• – Your cart or wishlist may not remain available
• – Your preferences may not be remembered
• – Checkout or payment verification may fail
• – Certain seller or partner dashboard features may not work
• – Security protections may require additional verification
• – The platform may not be able to remember your cookie choices

Some browsers transmit a "Do Not Track" signal or offer privacy signals intended to communicate user preferences.

Because there is not always a uniform technical or legal standard for interpreting every such signal, Copdrop may not respond to all browser signals in the same way. We will continue to review applicable legal requirements and recognised technical standards.

You should use Copdrop's cookie preference controls and your browser settings to manage your choices.

Some cookie information may constitute personal data when it identifies, relates to or can reasonably be linked with an individual or device.

Depending on the cookie or technology, information processed may include:

• – IP address
• – Device and browser information
• – Session or account identifiers
• – Pages visited and actions performed
• – Approximate location derived from IP address
• – Referring website or campaign information
• – Transaction, cart or checkout events
• – Security and fraud-prevention signals
• – Cookie consent and preference records

Where cookie information is personal data, we process it in accordance with our Privacy Policy and applicable data protection law.

Depending on the circumstances, processing may be based on your consent, performance of services requested by you, compliance with legal obligations, security requirements or another lawful basis recognised under applicable law.

Copdrop is not intended to enable children to independently create marketplace accounts or enter into transactions where they are not legally capable of doing so.

Where applicable law requires verifiable consent from a parent or lawful guardian before processing a child's personal data, we will take reasonable steps to obtain such consent.

A parent or guardian who believes that a child has provided personal information to Copdrop without appropriate authorisation may contact us using the details in this policy.

We may update this Cookie Policy to reflect changes to our technology, services, service providers, legal obligations or data practices.

When we make a material change, we may notify users through one or more of the following methods:

• – Updating the Last Updated date on this page
• – Displaying a notice or banner on the platform
• – Requesting updated cookie choices
• – Sending an account or email notification where appropriate

We encourage you to review this policy periodically. Your cookie preferences may need to be selected again where we introduce a new category of non-essential cookies or where renewed consent is required.

You may contact Copdrop regarding cookie preferences, access to personal data, correction, deletion, withdrawal of consent, grievance redressal or other privacy-related concerns.

Please include sufficient information for us to identify your account or browser interaction and understand the nature of your request. We may ask for reasonable proof of identity to protect your information from unauthorised disclosure or deletion.

We will acknowledge and address requests within the period required under applicable law and may retain information where retention is required for legal, security, fraud prevention, financial or dispute-resolution purposes.

For questions about this Cookie Policy or Copdrop's use of cookies and similar technologies, contact:

This Cookie Policy is governed by the laws of India, including, as applicable:

• – The Digital Personal Data Protection Act, 2023
• – The Digital Personal Data Protection Rules, 2025, as applicable and brought into force from time to time
• – The Information Technology Act, 2000
• – Rules, regulations and directions issued under applicable Indian law

Subject to applicable consumer and data protection rights, disputes relating to this policy shall be subject to the jurisdiction of the competent courts and authorities in Bengaluru, Karnataka, India.