1. Introduction
By placing an order, you agree to this policy. Please read the seller’s specific return policy on the product page before buying — it applies to your purchase.
2. Before You Buy: Check the Policy
Every product displays its return policy with one of these labels:
Policy Labels
- – Returnable – Can be returned or exchanged
- – Exchange Only – Can be exchanged, not refunded
- – Non-Returnable – Cannot be returned or exchanged*
- – No Policy Mentioned – Cop&Drop’s default policy applies
*Exception: If damaged, defective, or incorrect, you can return even non-returnable items. The seller’s policy is final and binding. You agree to it when you place the order. Different sellers have different policies — always check before buying.
3. Cancellation
3.1 Before Shipment (Full Refund Available)
3.2 After Shipment (Limited Options)
You cannot cancel once shipped. However:
Options
- – Refuse delivery at your doorstep (before opening): package returns, full refund in 7–10 days
- – After accepting delivery: initiate a return instead (see Section 4)
3.3 Seller Cancels Your Order
If the seller cancels due to stock issues, delivery delays, or technical errors:
What happens
- – You’re notified immediately
- – Full refund processed in 7 business days
- – No cancellation charges
4. Return & Exchange Policy
4.1 Who Can Return?
4.2 Return Conditions
- – Unused, unworn, and unwashed
- – Original packaging and tags intact
- – All accessories and freebies included
- – Original invoice or order confirmation
- – Within the return window
4.3 How to Return
- Go to “My Orders” → Click “Initiate Return”
- Select reason for return
- Seller reviews in 3–5 business days
- If approved, prepaid return label provided
- Seller receives item and inspects in 2–3 days
- Refund approved in 1–2 days
- Money reaches your account in 2–5 days (depends on bank)
Total time: 10–14 business days.
4.4 Exchange Option
Exchange choices
- – Same product in different size/color
- – Different product of equivalent value from the same brand
- – Different product of higher value (you pay the difference)
If marked Exchange Only, no refund is available — only exchange.
5. Non-Returnable Items
These items cannot be returned (even if unopened):
Non-returnable categories
- – Innerwear & intimate apparel – Bras, panties, boxers, socks, lingerie (hygiene reasons)
- – Personal care – Deodorants, shampoos, soaps, creams, oils, razors, toothbrushes
- – Beauty products – Lipstick, nail polish, makeup, fragrances, foundations (if opened)
- – Health items – Vitamins, supplements, medical devices, testing kits
- – Custom-made items – Personalized names, monograms, bespoke tailoring
- – Digital products – E-books, online courses, downloadable files (once accessed)
- – Food & perishables – Fresh produce, dairy, snacks, spices, beverages
- – Used or damaged items – If damage/alteration caused by you
Exception: Even non-returnable items can be returned if damaged, defective, or incorrect upon delivery.
6. Damaged, Defective, or Incorrect Items
6.1 You Have Protection
Covered cases
- – Damaged – Broken, cracked, torn, stained
- – Defective – Doesn’t work, broken zipper, missing button
- – Incorrect – Wrong size, wrong color, wrong product
- – Not as described – Fabric/color/material different from listing
6.2 How to Report
- Report within 24–48 hours of delivery (critical)
- Take clear photos/videos from multiple angles
- Show damage, packaging condition, and unboxing if possible
- Upload evidence in “Report Damage/Defect”
6.3 What Happens Next
Seller has 3–5 days to review and offer:
Possible outcomes
- – Full refund (keep the item, no return needed)
- – Replacement (new item shipped; seller pays return shipping)
- – Partial refund (for minor defects)
- – Dispute (if seller disagrees — Cop&Drop mediates)
6.4 Return Shipping
You don’t pay for return shipping for damaged/defective items. Seller provides a prepaid label or arranges free pickup.
7. Refund Policy
7.1 When You Get a Refund
- – Order cancelled before shipment
- – Return approved by seller
- – Item damaged, defective, or incorrect
- – Seller cancels your order
7.2 Refund Amount
Full refund includes product price and taxes (GST). Delivery charges are included when the item was damaged/defective/incorrect.
Deductions possible for
- – Return shipping (if returning due to change of mind, not defect)
- – Restocking fee (if seller disclosed it on product page)
7.3 Refund Timeline by Payment Method
| Payment Method | Timeline |
|---|---|
| Credit/Debit Card | 5–10 working days |
| UPI/Wallet | 1–3 working days |
| Net Banking | 2–5 working days |
| Cash on Delivery | 2–5 working days (to bank account) |
| EMI/BNPL | 30–90 days (depends on lender) |
Total refund process: 10–14 business days from initiating return.
7.4 Track Your Refund
Go to “My Orders” → select order → click “Refund Status” to see refund amount, approval date, expected arrival date, and current status.
8. Cop&Drop’s Role
What we do
- – Facilitate transactions between buyers and sellers
- – Verify seller authenticity
- – Ensure secure payments
- – Provide customer support
- – Mediate disputes
- – Process refunds
What we don’t do
- – Sell products (sellers do)
- – Guarantee product quality (sellers are responsible)
- – Make return decisions (sellers decide — we mediate if disputed)
- – Offer warranties (come from seller/manufacturer)
- – Handle shipping (third-party logistics do)
9. Dispute Resolution
9.1 Step 1: Contact the Seller
Send a message through Cop&Drop chat. Give the seller 7 days to respond.
9.2 Step 2: File a Dispute on Cop&Drop
If unresolved:
- Go to “My Orders” → “File Dispute”
- Upload all evidence (photos, order details, messages)
- Cop&Drop reviews in 5–7 business days
- We’ll make a fair decision based on policy and evidence
9.3 Step 3: Escalate to Consumer Authorities
If still unresolved, contact:
Authorities
- – National Consumer Helpline: 1800-11-4000 (toll-free) or 1915 (mobile)
- – Online complaint: consumeraffairs.gov.in or edaakhil.nic.in
- – District Consumer Forum: For claims up to ₹20 lakhs
- – State Consumer Forum: For claims ₹20 lakhs to ₹1 crore
10. Grievance Officer
If you have a formal complaint under consumer protection laws, contact:
– Name: Amay Raghuwanshi
– Email: info@copdrop.in
– Phone: 7975714852
– Address: 610 Padam Priya, 7th Cross, 3rd Block, HBR Layout, Banaswadi, Bangalore, Bangalore North, Karnataka, India, 560043
– Hours: Monday–Friday, 10 AM – 6 PM IST
– Response: Acknowledged within 48 hours; resolved within 30 days
11. Cop&Drop’s Default Policy
If a seller hasn’t specified their return policy, Cop&Drop’s default applies.
Returnable by default
- – Apparel, footwear, accessories
- – Home & lifestyle products
- – Electronics
Non-returnable by default
- – Used or opened items
- – Innerwear, personal care, beauty
- – Digital products
- – Food & perishables
Return window: 7 days (general).
12. Important Reminders
- – Check the policy on the product page before buying
- – Take a screenshot of the policy for your records
- – Report damage within 24–48 hours with clear photos
- – Keep original packaging and tags until issue is resolved
- – Use prepaid return labels provided by seller
- – Save return receipt as proof of shipment
13. Contact Us
Returns & Refunds
– Email: info@copdrop.in
– Phone: 7975714852
– Hours: Monday–Friday, 10 AM – 6 PM IST
General Support
– Email: info@copdrop.in
– Live chat in app (24/7)
– Phone: 7975714852
– Hours: Monday–Saturday, 9 AM – 9 PM IST; Sunday, 10 AM – 6 PM IST
Government Consumer Helpline
– Phone: 1800-11-4000 or 1915
– Website: consumerhelpline.gov.in
14. Frequently Asked Questions
Q: Is Cop&Drop the seller?
A: No. We’re the platform. Individual sellers sell products. You buy from the seller, not Cop&Drop.
Q: Can I return everything?
A: No. Check the product page for the seller’s return policy. Different sellers have different policies.
Q: What if I lost my invoice?
A: Your Cop&Drop order confirmation email works as proof of purchase.
Q: Do I have to return a damaged item?
A: Not always. Seller may approve a refund without requiring a return. If they do ask for a return, they pay for shipping.
Q: How long does a refund take?
A: Typically 10–14 business days. Depends on your bank (2–5 extra days).
Q: Can I cancel after the order is delivered?
A: No. Once delivered, you must initiate a return instead.
Q: What if I refuse delivery?
A: If you refuse at your doorstep before opening, the package returns and you get a full refund in 7–10 days.
Q: Why can’t I return innerwear?
A: For hygiene reasons. These items touch the body and can’t be resold.
Q: How long do I have to report damage?
A: 24–48 hours. After this, the seller isn’t obligated to accept your claim.
Q: What if the seller refuses to refund me?
A: File a dispute on Cop&Drop. If unresolved, escalate to the National Consumer Helpline or District Consumer Forum.
15. Policy Updates and Modifications
Cop&Drop Pvt. Ltd. reserves the right to modify, update, amend, or revise this Return, Exchange & Cancellation Policy at any time without prior notice to comply with laws, adapt to market conditions, improve customer experience, or address operational requirements.
How we notify you
- – Email notification to your registered email
- – In-app banner on the Cop&Drop website and mobile app
- – Website notice with the updated “Last Updated” date
By continuing to use Cop&Drop after we notify you of changes, you acknowledge and accept the updated policy. If you do not agree and have pending orders, contact customer support to request cancellation and refund of those orders before the change takes effect. We encourage you to review this policy periodically.
16. Legal Compliance
All disputes shall be subject to the exclusive jurisdiction of courts in Bangalore, Karnataka, India. However, you retain your right to escalate matters to consumer protection authorities as mentioned in Section 9.
Cop&Drop Pvt. Ltd. • Empowering Buyers and Sellers Across India • All rights reserved. © 2026 Cop&Drop Pvt. Ltd. • Last Updated: 17 January 2026 • Effective Date: 17 January 2026 • For the latest policy email info@copdrop.in